Return Policy


It is only applicable to orders whose delivery within Hong Kong area and orders outside Hong Kong area will not be accepted.  Special offer or discount products are not accepted any return or refund.


In any circumstances, if you need to return the goods, you should email us: cs@trulydental.com within 3 days of receiving the goods to explain your return application and reasons.  If we agree your return or exchange which meets the Terms and Conditions, our Customers Service will explain you our Return Guidelines.  


All return or exchange goods must be unopened and in good condition, and include all packing materials, original packing, receipt and related gifts.  After receiving the return application and returned goods, it takes about 10-15 working days for processing and inspection of the goods.


The price of the goods must be equal to or higher than the returned goods.  If the customers replace the higher priced goods, the difference will be made up, and the customers shall bear all the shipping and handling fees incurred by the returned and exchanged goods.  Products are non-refundable.  


*Please note that if you do not follow the correct return instruction, we will not be able to return/exchange the goods


**Orders cannot be canceled when payment has been made.


**If we have accepted the refund request, the refund amount will be excluded all credit card fees or service fees that have occurred by using credit card or Alipay.




Terms & Conditions of Return and Exchange


The following circumstances will not be returned or refundable:


1. Goods are damaged, but no exchange is requested on the spot when the goods are received


2. The return and exchange requirements beyond the return period


3. Goods have been opened, used or damaged due to personal reason


4. The customers’ receipt is missing or incomplete


5. Goods are not provided by us


6. The goods have no quality problems


7. Special offer products


8. Pre-ordered products


9.No Return or Exchange products


TRULY DENTAL MATERIAL CO., LIMITED reserves the rights to refuse for the return and replace the goods.  If there is any dispute, TRULY DENTAL MATERIAL CO., LIMITED have the right to make the final decision.